Hotels Matching Reviews With Guest Names
May 12th 2010 11:55
The Seattle Times has published this interesting story on how a growing number of image-conscious hotels have begun connecting their good or bad reviews appearing on such travel sites as TripAdvisor or Yelp, with their own guest information and loyalty programs.
So, the next time a guest writing a positive review might expect a reward from the hotel — a gift basket or a discount on your next stay. Negative reviewers could get a concerned e-mail from the general manager asking to reconsider their review. Overly troublesome one's might even get into a blacklist maintained by the hotel chain.
On the other hand, guests like Helen O'Boyle, a Seattle-based computing consultant, find it bad that hotels have started name-matching. But there are tips guests can use while posting reviews: like avoid...
... using your real name as your Internet handle,
... give your geographic location, and wherever possible, etc.
Find more tips in the article here
...
So, the next time a guest writing a positive review might expect a reward from the hotel — a gift basket or a discount on your next stay. Negative reviewers could get a concerned e-mail from the general manager asking to reconsider their review. Overly troublesome one's might even get into a blacklist maintained by the hotel chain.
On the other hand, guests like Helen O'Boyle, a Seattle-based computing consultant, find it bad that hotels have started name-matching. But there are tips guests can use while posting reviews: like avoid...
... using your real name as your Internet handle,
... give your geographic location, and wherever possible, etc.
Find more tips in the article here
...
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