Are You Ready For A Fully Automated Human-Free Hotel Stay?
January 27th 2011 05:26
Just read about this exciting story on Tnooz. A hotel in Norway has gone ahead with integrating a few individual technology systems to create a completely human-free experience at their hotel.
The visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to any hotel staff. Here's how they make it work...
A. Customer books their stay on the hotel website or call centre and gets booking confirmation details.
B. Before arriving at the hotel, guests can check-in to the hotel and complete passport registration, select a room and other services through a technology platform provider Ariane’s system.
C. One actual arrival at the hotel, they can pick up a RFID keycard from a kiosk, or a mobile key system provided by OpenWays, is sent to their mobile. The mobile key plays a unique ring tone to open their room door, and can also be used across the hotel for gym or spa services.
D. During the stay, guest services are run entirely from the hotel’s website or via the mobile, for restaurant bookings, spa or even for booking local activities.
E. Finally, guests can check-out using their mobile at any time, even after leaving the hotel, settling outstanding charges via secure payment systems.
According to the technology providers, they are in discussion with many other major hotel chains for implementing this kind of human-free technology.
As a traveller, would you prefer this kind of technology or the good ol' human interaction? Leave your comments...
The visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to any hotel staff. Here's how they make it work...
A. Customer books their stay on the hotel website or call centre and gets booking confirmation details.
B. Before arriving at the hotel, guests can check-in to the hotel and complete passport registration, select a room and other services through a technology platform provider Ariane’s system.
C. One actual arrival at the hotel, they can pick up a RFID keycard from a kiosk, or a mobile key system provided by OpenWays, is sent to their mobile. The mobile key plays a unique ring tone to open their room door, and can also be used across the hotel for gym or spa services.
D. During the stay, guest services are run entirely from the hotel’s website or via the mobile, for restaurant bookings, spa or even for booking local activities.
E. Finally, guests can check-out using their mobile at any time, even after leaving the hotel, settling outstanding charges via secure payment systems.
According to the technology providers, they are in discussion with many other major hotel chains for implementing this kind of human-free technology.
As a traveller, would you prefer this kind of technology or the good ol' human interaction? Leave your comments...
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